Privacy Policy

Introduction

At My Occupation, we are committed to protecting the privacy and confidentiality of your personal information. This policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the NDIS Practice Standards.

1. Collection of Personal Information

We collect personal information that is necessary to provide you with occupational therapy services. This may include:

• Full name, address, date of birth, and contact details
• Health information, including medical and disability history and treatment details
• NDIS plan information and goals
• Medicare information for both the guardian and child (where relevant) to facilitate claims
• Emergency contact details
• Other information relevant to your care and treatment

We collect this information directly from you, or from a third party (e.g., your GP, other health professionals, previous reports, or your NDIS plan manager), with your consent.

2. Use and Disclosure of Personal Information

Your personal information will only be used or disclosed for the following purposes:

• Delivering occupational therapy services to you
• Communicating with other health professionals or relevant parties (e.g., school staff)
• Managing our practice, including billing, administration, and legal obligations
• Liaising with the NDIS regarding your plan and funding
• Conducting audits, quality assurance, and service improvements

We will not disclose your personal information to any third party without your consent, except where required or authorised by law.

3. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access. This includes:

• Storing personal information in secure, password-protected databases (we use Splose – see their privacy policy)
• Restricting access to authorised personnel only
• Regularly reviewing and updating security measures

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy and comply with legal obligations.

4. Access and Correction

You have the right to access and correct your personal information. Please contact us via our contact form and we will respond within a reasonable timeframe.

5. Concerns and Complaints

If you have concerns about how we manage your personal information, please contact us through our website and we will respond within a reasonable timeframe.

If you are not satisfied with our response or would prefer to contact an external body, you may reach out to:

• NDIS Quality and Safeguards Commission
  For concerns related to the quality or safety of NDIS services
  www.ndiscommission.gov.au
• Office of the Australian Information Commissioner (OAIC)
  For complaints about how we handle personal or health information
  www.oaic.gov.au
• Ahpra – Occupational Therapy Board of Australia
  For concerns about the conduct or professional performance of a registered occupational therapist
  www.ahpra.gov.au

6. Changes to this Policy

We may update this policy from time to time to reflect changes in laws or business practices. Please review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy, please reach out through our contact form.